We have answered our customers’ most frequently asked questions below. If you are unable to find the answer to your question below, please email us at and a customer service representative will respond to you shortly.
Reservations and Traveling
Vehicle Issues
Special Needs
Payment/Tolls/Cost
Credit Card Payment
Lost Items
Corporate Account
Reservations and Traveling
1. How much notice is required to make a reservation?
2. Will I get a call when my car arrives?
3. Can the driver come into my building to pick up my luggage and bring it out to the car?
4. How much notice is required to cancel a reservation?
5. May I make a last minute change to my reservation?
6. If I have already booked a reservation from the airport, what should I do once I land?
7. For airport pickups, must I reserve a car in advance or can I just call once I land? How long will it take to pick me up?
Vehicle Issues
1. Must I wear a seat belt in a Dial 7 Car?
2. Must my child be in a child safety/booster seat?
3. Does Dial 7 supply infant or booster seats?
4. What are the passenger and luggage capacities of the various vehicles?
Special Needs
1. Does Dial 7 provide handicapped accessible vehicles?
2. Will Dial 7 carry a Service Dog?
3. May I bring my pet in a Dial 7 vehicle?
4. How old must my child be to travel alone?
Payment/Tolls/Parking/Cost
1. Can I get a receipt when I pay in cash?
2. Who is responsible for any toll charges incurred during my trip?
3. Is tipping mandatory? Is there a set percentage I must tip?
4. May I pay with a personal or business check?
5. Does Dial 7 charge waiting time? If so, how is waiting time charged?
6. Does the fare include tolls and tip?
7. How much are tolls?
8. How can I pre-pay for a reservation?
9. Parking fee?
Credit Card Payment
1. My credit card will not be in the vehicle for the driver, what can I do?
2. May I change my form of payment at the end of the trip?
3. Can I use my debit card to pay for a ride?
Lost Items
1. If I left a personal item in a Dial 7 car, how can I get it back?
Corporate Accounts
1. How can I apply for a corporate account?
1. How much notice is required to make a reservation?
Dial 7 suggests that you book a reservation 24 hours in advance to ensure a car will be available. However, we can often provide unscheduled pickups. You may call us or check online for same-day availability.
2. Will I get a call when my car arrives?
As a courtesy to our customers we do attempt to contact all our customers when their drivers are on location. However, we are not always able to contact passengers upon a driver’s arrival due to heavy call volume.
3. Can the driver come into my building to pick up my luggage and bring it out to the car?
Unfortunately, drivers are unable to leave their vehicles unattended. The drivers will be pleased to assist with your luggage from the front of your building to the vehicle.
4. How much notice is required to cancel a reservation?
Dial 7 requests that our customers cancel their reservations at least 2 hours in advance for Manhattan pick-ups and 3 hours in advance for pick-ups outside Manhattan.
Cancellations made after the requested time-frames are subject to fees.
5. May I make a last minute change to my reservation?
Dial 7 attempts, to the best of its ability, to accommodate last minute changes.
If you would like to make a change to your reservation, please notify us of your change at least 2 hours in advance for Manhattan pick-ups and at least 3 hours in advance for pick-ups outside of Manhattan.
6. If I have already booked a reservation from the airport, what should I do once I land?
After you retrieve your luggage, please call us with your confirmation number so that we can direct you to your car. The driver will pick you up within minutes at a designated curbside meeting point located right outside your baggage claim.
You may reach us at (212) 777-7777 or (800) 777-8888 or by dialing #77 at a ground transportation information desk at your terminal.
7. For airport pickups, must I reserve a car in advance or can I call for a car once I land? How long will it take to pick me up?
Dial 7 can generally provide unscheduled airport pickups. Please call us once you have landed to check our availability. If you would like to ensure availability, we recommend that you book a car in advance. It takes approximately 5-8 minutes for the driver to pull up to your terminal.
1. Must I wear a seat belt in a Dial 7 car?
No. Dial 7 affiliated vehicles are for-hire vehicles. Therefore, their passengers are exempt from New York State from laws regarding seat belts. However, Dial 7 highly encourages all riders to buckle their seatbelts while traveling.
2. Must my child be in a child safety/booster seat?
NYC and TLC regulations regarding child safety seats:
Drivers of yellow medallion taxicabs and for-hire vehicles and their passengers, are exempt from laws regarding car seats and seatbelts. Keep in mind, the TLC encourages everyone in the vehicle to buckle their seatbelts while riding in a cab. There are no Taxi and Limousine Commission rules regarding this, as it is a State exemption. Passengers with children are encouraged to bring their own car seats, which the drivers must allow passengers to install.
*NOTE - Children under the age of seven are permitted to sit on an adult's lap.
3. Does Dial 7 supply infant or booster seats?
“If you would like Dial 7 to provide child car seat, you may order an SUV equipped with a “standard” infant seat. We provide only one type of car seat which it may not be appropriate for all children. The seat is offered as a courtesy and is not required by law.”
4. What are the passenger and luggage capacities of the various vehicles?
Sedans and Luxury Sedans can accommodate up to four passengers with 3 standard size pieces of luggage.
Click here for all vehicles and their capacities.
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1. Does Dial 7 provide handicapped accessible vehicles?
Yes. You may reserve an unmarked, handicapped accessible vehicle by calling us at (212) 777-7777 or toll free at (800) 777-8888.
2. Will Dial 7 carry a Service Dog?
Yes. When booking a reservation, please be sure to tell one of our phone agents that you will be traveling with a service dog so that we can accommodate you.
3. May I bring my pet in a Dial 7 vehicle?
Yes, Dial 7 can accommodate dogs, cats and small pets. With the exception of service dogs, any animal over 25 lbs must ride in a minivan or van. All animals must be leashed or in a carrier when traveling in a Dial 7 vehicle.
We request that when traveling with a pet, you notify a reservationist in advance so that Dial 7 can accommodate you. Please note that if you fail to notify a reservationist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet.
4. How old must my child be to travel alone?
Children must be at least 16 years of age to travel alone.
1. Can I get a receipt when I pay in cash?
Yes. Your driver will provide you with a cash receipt in the vehicle at the end of your trip. If you forgot to get a receipt in the vehicle, you can generate your service receipt online. You may also call our office at (212) 777-7777 Mon-Fri between 9am-5pm and request that a receipt be faxed or mailed to you.
2. Who is responsible for any toll charges incurred during my trip?
Passengers are responsible for any toll charges incurred throughout the trip. Upon arrival at your destination, your driver will inform you of the additional toll charge.
The fare quoted by a reservationist or on our website does not include the toll amount.
3. Is tipping mandatory? Is there a set percentage I must tip?
When traveling in a Sedan, Luxury Sedan, Mini-Van, 9-passenger Van, 13-passenger van, stretch limousine and SUV, the gratuity is at the discretion of the passenger. It is customary to tip a driver 15%-20%.
The fare quoted by a reservationist or on our website does not include the tip amount.
4. May I pay with a personal or business check?
No, we do not accept checks. We accept cash, all major credit cards, including American Express, Visa, MasterCard, Diners and Discover, as well as PayPal.
5. Does Dial 7 charge for waiting time? If so, how is waiting time charged?
Yes. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments.
Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time expires on a round-trip.
We do not charge waiting time for curb side pick-ups at the airport.
We charge waiting time for meet & greet service at the airport.
For all MEET AND GREET please be advised:
For international flights the first 45mins are free all additional waiting time is billable.
For domestic flights the first 30mins are free all additional waiting time is billable.
To pay online through PayPal, go to http://www.dial7.com/pp.asp.
To pre-pay at our headquarters, you may visit us Monday - Friday 9AM - 5PM and speak with a customer service representative.
We accept American Express, Visa, MasterCard, Diners, and Discover credit cards.
9. When parking fee applys and how much is parking fee?
Parking fee applys when you request meet & greet service at the airport.
Parking fees range from $3 to $15.
1. My credit card will not be in the vehicle for the driver, what can I do?
If you would like to pay by credit card but the card will not be present at the time of the ride, you may pay in advance through PayPal.
If you are booking online, you must complete the reservation first. Once you have the confirmation number, go to http://www.dial7.com/pp.asp to be directed to our PayPal pre-payment page. Once the total is calculated you will be directed to PayPal to complete payment. If you need assistance calculating the tolls, additional stops, or waiting time amounts you may speak with a live agent by dialing (212) 777-7777 or call us toll free at (800) 777-8888.
You may also pre-pay for a trip at our headquarters Monday - Friday 9AM - 5PM. We accept cash, as well as American Express, Visa, MasterCard, Diners, and Discover credit cards.
2. May I change my form of payment at the end of the trip?
Yes. Please remember that if you reserved your trip with a debit/credit card, the temporary hold on your card will last 3 -5 business days before the funds are released.
3. Can I use my debit card to pay for a ride?
Yes. Note that there will be a temporary minimum hold of $75 for approximately 3-5 business days until the actual charge is processed.
1. If I left a personal item in a Dial 7 car, how can I get it back?
If you think you have left an item in one of our vehicles, you may report the lost item by contacting our customer service department at 212-777-7777 Ext. 3500 or by filling out our Lost & Found Form online.
An agent will get back to you regarding the status of your property.
If your item has been found, you may retrieve it at our office located at 43-23 35th Street, Long Island City, NY 11101, between Queens Blvd. and 43rd Ave.
If you wish to have FedEx pick up the item from our office and deliver it to you, notify a customer service representative that you will arrange for FedEx to make the delivery.
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1. How can I apply for a corporate account?
To apply for a corporate account, you may contact our Corporate Sales manager at 212 777-7777 Ext. 3804. You can also fill out an online application.
To find out more about corporate accounts, click here.
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